This table helps you to compare and review UK banks.  It shows the overall rating customers gave to their bank and building society. The scores range from 0 to 100, with 100 being the best possible result

If your bank or building society is not on the list below, it means it has not been reviewed yet. You can fill out a review here!

Note: Bear in mind that the “average” isn’t always good enough. For example, the pricing category is poor for a lot of banks and building societies. Even though a bank could be above the average it may not be good. We consider a score above 95 as “green”, a score between 80 and 95 as “orange”, and below 80 as “red”. This is based firstly, on the fact that banks should strive to fulfil 100% of basic customer requirements, and hence anything significantly below 100 is simply not good enough. Secondly, approximately a third of all responses fall into the “green”, “orange” and “red” categories respectively. So they can also be considered as “top third”, “middle third” and “bottom third”.

We believe banks and building societies have a responsibility to provide products that meet customer needs. They should ensure products are accessible and easy to use as well as offer a variety for customers to choose from.

Banks and building societies have a responsibility to offer competitive rates. Pricing should be transparent and customers should know what they are buying into.

We want to know which banks and building societies are offering great customer service but we also understand that mistakes happen. So when there is a mistake we want to know if they get resolved quickly and cause minimal stress for the customer.

Channels refers to the way you access your accounts. We believe that customers should be able to access their accounts the way they want, when they want. Banks and building societies should have user friendly websites, convenient opening hours and accessible customer advisors.

Acquiring a new product should be easy. Information, advice and comparison with competitors should be available to customers. Customers should be able to interact with customer advisors who understand their needs and give honest advice.

In the Brand category we want to know if customers trust their bank or building society and identify with their marketing.